Set payment issues on your account

If yous try to buy something on Google Play but your payment is declined or won't procedure, endeavour the steps beneath.

If you've bought something then have a problem with or question well-nigh it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your contour, submit your payment data.

  1. Sign in to Google Pay.
  2. At the tiptop, select Alerts Notification bell icon.
  3. If you accept a red alert, enter your payment information and wait for the squad to respond.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If there's a problem with one payment method you can try paying with a unlike 1.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item you want to purchase & tap the price.
  3. Tap the current payment method.
  4. Choose a dissimilar payment method or add together a new i.
  5. Follow the onscreen instructions to consummate your purchase.

Fix credit and debit carte errors

In that location may be a problem with your credit or debit card if y'all see 1 of the following error messages:

  • "Unable to process payment: low card residual"
  • "Unable to complete transaction. Please use another grade of payment"
  • "Your transaction cannot be completed"
  • "Unable to consummate transaction: expired carte du jour"
  • "Correct this bill of fare info or try some other card"

To fix these errors, effort the following steps:

Make sure your card & address information is up to appointment

Expired credit cards or sometime billing addresses are a common reason for payments not to work properly. To update this data use Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method y'all are trying to apply for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Cheque that your card address matches the address in Google Payments

If your credit carte is registered to a dissimilar address that tin crusade the payment to exist declined. Check the aught code matches your current address.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you are trying to utilize for the purchase.
  3. ClickEdit.
  4. Cheque that the address listed matches the billing address of your menu.
  5. If needed, update the address.

And then, try your purchase once again.

Submit any actress information that is requested

If the error message is followed by instructions for submitting additional information to Google, delight submit information technology. We will not be able to process the transaction on your account without this information.

Bank check you have sufficient funds for the buy

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you take plenty to consummate the purchase.

Contact your bank or carte issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your card to enquire nearly the transaction and see if they know the reason for the refuse.

Fix errors with other payment methods (straight carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If yous see "Your payment was declined due to an event with your account"

If you lot see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We demand a picayune more information to protect your account confronting fraud.
  • We demand a little more information to comply with Eu law (Customers from European union fellow member states only).

To aid set these issues:

  1. Become to the payments center.
  2. Accept action on whatever errors or requests in the payments centre.
    • You might need to verify your identity earlier y'all can buy annihilation through your Google Account.
  3. Brand certain your name, accost, and payment information are upwardly to date.

If yous are trying to pay by straight carrier billing (pay through your mobile service provider bill)

If yous're having trouble paying through straight carrier billing, try the post-obit:

  • Make certain you lot're connected to your carrier network, directly or by wi-fi.
  • Make certain you lot've added direct carrier billing as a payment method.
  • Make sure you're using the local currency.

If y'all still have problems, contact your mobile phone service provider for help.

If you tin can't add a payment method or have a trouble with a different payment method

If you're having a problem with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Look for any notifications or requests for information & provide annihilation that'south asked for.
  3. Bank check that your address is up to engagement.
  4. Bank check that the payment methods listed are the ones you want to use.

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card earlier you lot tin use it again:

  1. Become to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Next to the bill of fare that says "Verification needed," click Verifyand thenCharge card.
  4. Within two days, you lot'll discover a temporary charge on your carte statement forth with an eight-digit code.
  5. To complete verification, become to pay.google.com and enter the 8-digit code.

If you try to verify the payment method over again:

  1. Ostend which card you lot want to verify.
  2. Cheque how long ago y'all tried to verify your carte du jour.
    • If less than 2 days: Expect up to ii days.
    • If more than than ii days: Cheque your card statement. You should find a temporary charge from Google called "GOOGLE TEST," with an eight-digit lawmaking.

Card is grayed out & says "card is ineligible"

You can't apply this card for this buy. Try to make the purchase again with a different card.

If the card y'all want to utilise isn't listed, follow the on-screen instructions to add together a new menu.

If yous apply dual SIM card devices

Check if the right SIM card is in slot 1 and remove any SIM card from slot 2.

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